Reviewed by Yusuf a TripAdvisor traveler. 8th April 2021 United Kingdom
“Abu Dhabi quarters”
Good resort based living at the right end of town. A well-run mature property with attentive staff at all the key touch points and an excellent gym. . Can get noisy and busy with family groups at weekends and in the school hols.
Reviewed by Anoopv a TripAdvisor traveler. 7th April 2021
“Overall great except one bad experience with a rude staff rude staff”
I am an Exclusive Rotana member since 2014 and love Beach Rotana and the restaurants. I would have stayed at this property at least 6 times. This time we were staying from 2nd to 4th April with the done around package. the whole experience got spoilt due to one staff, named Jenine
at Gardens. She is the host and I was enquiring about why the draft beer is not included in the all inclusive package and she very rudely replied that she doesn't make the menu. I have never faced such rude behaviour at any of the roatana property and I immediately reported the incident to the manager. Manager immediately came back saying that she apologises for the same. It didn't end there, from that point she stopped attending our table and kept sending others. Even the next day she was attending all the tables except ours and she only came when she was called . I found it extremely insulting. I don't think she fits the hospitality industry and would urge the management to take some strict action. Only because of this incident my review is 3 but otherwise it would have been a 5 star rating as always.
Reviewed by Mokz a TripAdvisor traveler. 28th March 2021 United Arab Emirates
“Not even get a 5 star experience”
-Both Checking In & Checking out are Terrible. The only difference is how the in charge handled it. I would like to commend Ms. May from the reception (not because fortunately she was the one who granted much of what we requested - we call it "late check out" but She was smiling the entire time she was talking to us during our checking out. I have arrange the online check in to avoid inconvience yet we are accomodated only 1 hr after. Bellboy did not even greeted us as soon as we arrive. (im speaking about my expectation on a 5 star hotel not just because of greetings perse). @ the reception after waiting (enough for me to lose my patience) we were told that the room will be ready only after more or less an hour and that it will be upgraded (The front desk officer might be thinking that thats enough i guess, she was so proud while telling as we if we do not have any choice and we should be thankful the the room was upgraded-We do-but it doesnt change the fact that we were not accomodated right away). WE also faced delay in checking out but we even offered help to the incharge front desk just because she is so jolly & friendly.
-Rooms are extremely below expection. Jacuzzi is full of hair, no slippers, no robe, its doesnt smell & look like a 5 star. dirty coffee tray, a lot of dust everywhere. By the way i ended up cleaning (as much as i can) the hotel room.
Over all, I will come back for the amenities & food (Restaurants) bur not for the room.
PS. Please understand why i have to raise all the issues as for the longest time I've been dreaming of checking in specifically Beach Rotanna. Its on my bucket list but my experience was not worth the wait. I can't even say that the rate i paid is worth it because I paid more than or same that rate for a lower star hotel but far far better (speaking of the room). Apart from room & reception (which im the most important) everything is superb (Amenities & food)
Reviewed by Salva a TripAdvisor traveler. 22nd March 2021
I’ve been 10 days in this amazing complex and I have to say that is about to be perfect.
Swimming pool, sea, amazing food (there are at least 5 restaurants), great service. The best gym that I’ve seen.
I’ll be back again for sure.
Reviewed by _Sergey_ a TripAdvisor traveler. 17th March 2021 Russia
“Very pleasant Hotel Many thanks to Mr DSharma Guest Coordinator the Head of Recepcion”
I think the management oh the Hotel mast make the appointment of Mr.Dipesh Sharma Guest Coordinator for the higher post ! May be the Head of Reception. Very pleasant and politely! The best staff member! We very like The Indian restaurant, Best Regards! Sergey
Reviewed by Ajay S a TripAdvisor traveler. 2nd March 2021
“Great place to stay at Abu Dhabi”
The Beach Rotana is a wonderful place to stay, the building is grandiose and the facilities here are great! The views from the Balcony are awesome as well. Great restaurants, amazing food.
I had a very pleasant stay here, all the staffs were very friendly, and cheers to May and the team at the reception for being flexible and accommodative.
Hope everyone gets to experience a nice stay as I did.
Reviewed by Taghreed a TripAdvisor traveler. 24th February 2021 United Arab Emirates
“Rotana beach is one of the famous places inAbu Dhabi”
Its also one of my favourite places it’s warm clean and most of the stuff nice specially one sweet lady May she is very nice helpful try to help as much as she can with very nice smile and I can see she loves her work I wish all luck for her, rotana beach is very lovely place I recommend
Reviewed by Bobtheairbusdriver a TripAdvisor traveler. 14th February 2021
Superb location, great facilities, fabulous and very friendly staff. What's not to like! Great beach area yet next to the Abu Dhabi Mall and within walking distance of the Galleria Mall. Multiple restaurants within the complex. Cannot recommend highly enough.
Reviewed by Chitoestibaya a TripAdvisor traveler. 3rd February 2021 United Arab Emirates
Friendly and helpful staffs especially Madelaine at the reception and Andrew who welcome me every morning for breakfast. The location is at the centre of the city and adjacent to Abu Dhabi Mall which is very convenient if you want to go shopping. All rooms have a nice balcony view of an iconic building. Rooms are always clean. Very spacious lobby and beach front outdoor.
Reviewed by Mohammad a TripAdvisor traveler. 29th January 2021
Location is nice; attached directly to Abu Dhabi mall; very close to city center; people are polite and helpful specially in reception. Its small beach is also nice; very nice sea view rooms; specially they have open balcony.